Mettle CM + Pentaho
Mettle CM is deployed in most demanding of situations a call center solutions can run in: mission-critical. So it has proved how good a solution it is–in terms of reliability, scalability, performance and flexibility. What next every organisation will look for is the information on how their call centers are being used. This helps an organisation to fine tune, optimise and improve their resources towards business benefits.
Mettle CM registers 23 parameters for every single call it handles with Telecom-grade accuracy. This gives a database for you look at your call center at any perspective you want. This calls for an enterprise-grade Business Intelligence System.
Pentaho is a business intelligent project which provides enterprise-grade reporting, analysis, dashboard, data mining and workflow capabilities that help organisations operate more efficiently and effectively. Pentaho has been ranked number 1 in open source Business Intelligence.
Mettle CM could not find a better component to provide business intelligence. Integration of Pentaho with Mettle CM is just over and it’s ready for deployment.
If you are looking for a call center solution, check our the Mettle CM web site or call us for a site visit.